Instrument Repair

We pride ourselves with excellent repairs, great customer service, and fast turnarounds.  We service all band and orchestral string instruments from NEMC/Music Academy customers that rent instruments directly from us as well as those who do not participate in our rental program.

Instrument service is scheduled by appointment.  Below are several different service options for your instrument. Please choose which option works best for you and complete the service form below to begin the service process.

  1. NEMC/Music Academy instrument rental customers can bring their instrument into the Music Academy for service.  Please complete the form below to schedule your service appointment.  You will receive an email with more detailed instructions to prepare your instrument for service once the form is completed below.
  2. NEMC/Music Academy instrument customers can drop off their instrument at the student’s school (band or orchestra room) and we will pick it up for service during our weekly school visits. Please complete the form below. You will receive an email with more detailed instructions to prepare your instrument for service once the form is completed below.
  3. NEMC/Music Academy instrument customers can also ship their instrument directly back to the NEMC service center.  Please place the instrument in its case,  place it in the original shipping box, and request a repair authorization from your NEMC account on their website.  NEMC will email you a shipping label to attach to the box for shipment.  ** If you are shipping your instrument directly back to NEMC then you DO NOT need to complete the service form below. **
  4. All Non-NEMC/Music Academy instrument rental customers can bring their band and orchestral string instruments into the Music Academy for service.  Please complete the form below to schedule your service appointment.

Please complete the form below to begin your repair process.